We reserve all rights to artwork that we create for you. Custom art is (c) Just The Ticket Engraved Glass Design (unless reproducing art owned by someone else and used with their permission), and may not be used or reproduced without Just The Ticket’s express written permission. We may use the art we create on our own stock products to sell to other people, unless prearranged.

Bespoke Image Design - There is an additional charge for this service, and it is only available via custom order. Bespoke Image design and engraving is quoted on an individual basis as it is unique and varies depending on the complexity of the request. As a general guide preparing artwork for engraving normally cost in the region of £10 - £30 per image.

We can't use art or text that you do not have the rights to reproduce (eg designs which are copyrighted or trademarked). We are not responsible for researching copyright ownership for your design requests and will assume that by making the request you have the rights to use the design.

Any changes to a bespoke order or personalisation needs to be requested within 1 hour of ordering.

All bespoke and personalised glasses may appear on our social media platforms. If you’d rather we didn’t, just drop us a message to let us know.

Unfortunately as Bespoke, Made To Order and Personalised Products are created just for you and are unique, we are unable to accept returns.
Made To Order and Personalised Products are exempt from our standard returns policy unless the product is damaged in transit or the design/personalisation details are dissimilar to the final approved mock-up digital artwork.

Please note that delivery timescales are estimates.

Although we will make every effort to deliver within the delivery time specified on the website, we cannot guarantee this as they may be affected by unseen problems such as courier or supplier issues.

Your delivery is complete when the items are delivered to the address you have given us. If no one is available to take delivery at this address a note will be left advising on next steps. If you have not accepted delivery after three attempts by us, we may treat the contract as being cancelled by you.

You can find out more about our Delivery on our Delivery Information Page.

If you have any further questions regarding delivery our Customer Services Team are happy to assist. Please contact them here

Personalised & bespoke items are not eligible for return or exchange.

All return requests must be received by Just The Ticket within 7 days from receipt of delivery to qualify for a refund. To start a return, you can contact us

Please note:

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Gift vouchers are non-returnable and non-refundable.

Our normal returns policy applies to sale items bought online.

We do not accept exchanges.

Please note that we are an online glass engraving company for homewares, and our products are only intended for use in a domestic environment. None of our products are certified for use in a commercial environment, and we can not guarantee their longevity if used for commercial purposes.

If used in a commercial environment this will void our returns policy as they have not been put through the vigorous testing that contract glassware has been subjected to. Because of this we cannot guarantee their longevity and therefore cannot take responsibility as you have chosen to use them in a commercial environment.

We do not accept requests for refunds on used items, e.g. items described as faulty after 12hrs of receipt of delivery.

Please be aware that our Standard Returns Policy does not apply to any items sold from our Outlet Shop or during a seconds/sample/warehouse sale event or from a display at one of our stores where goods are seen and/or purchased in-person. We do not accept returns on any purchases made during these events and no refunds or exchanges/replacements/repairs or credit notes will be issued. Items purchased during a seconds/sample/warehouse sale or from a display in store, carry defects and are purchased with the knowledge of those defects.

Exceptions / Non-Returnable Items

Personalised & bespoke items are not eligible for return or exchange. Please get in touch if you have questions or concerns about your specific item.

Unfortunately Just The Ticket are unable to deliver items outside of Mainland UK. This may be due to this particular item being too fragile to ship outside of the UK or down to customs issues.

You can, however use a courier of your choice to collect the goods from our Fife studio. By opting for this method, you are solely responsible for the product(s) and the delivery. This also invalidates your returns policy as there is no means of organising a return of this item back to Just The Ticket.

By agreeing to use your own couriers to deliver this to you, if any damages occur we would not be able to refund, replace or collect the goods. This will also be applicable if the shipment is lost in transit.

Please note:

Just The Ticket will not take any accountability for the shipment once it has left our studio and is in possession of your selected courier.

Just The Ticket will not take any responsibility for any duties and taxes assessed on the shipment.

Just The Ticket will not take any responsibility for any damages or breakages that may occur once the shipment has left our studio.

You are entirely responsible for the shipment, Just The Ticket will not be held accountable for any damages or loss in transit.

You (the buyer) will need to make the necessary and correct arrangements for the collection to take place. Just The Ticket is unable to make any bookings.

Just The Ticket is unable to make any arrangements for any returns of items.

Just The Ticket are unable to offer any replacements, refunds or collections of any damages or loss of products.

If you are happy and to accept full responsibility, contact us. We will create a special order on a bespoke/personalised page and notify you when its ready so you can complete your transaction.  We’ll then contact you when your order is ready for collection. At this stage, please complete the Courier Collection Form and continue to arrange for your courier to collect your order from our Fife studio. Collections can be arranged for Monday to Friday (excluding bank holidays) in the morning between 9.30am - 1pm or in the afternoon between 2pm and 5pm.

Please Note: 

Every country has different delivery tax and customs requirements and regulations – some of which will need a fee or admin charge. It is the buyers responsibility to adhere to the relevant country’s Prohibited and Restricted Items list, as well any any applicable further prohibitions, delivery tax and customs requirements and regulations.

We are unable to process or release any orders until these terms have been accepted.

Since every one of our glasses is sandblast etched and finished by hand, it is therefore unique. As a result, you may notice variations in each engraving. The engraving may also vary slightly from the website photo or description.

We make every effort to provide accurate product descriptions and pictures. Errors and omissions, typographical or description mistakes should not be construed as an attempt to deceive the buyer. Should you spot any errors, do drop us a message to let us know.

Bespoke and personalised glasses may appear on our social media platforms. If you’d rather we didn’t, just drop us a message to let us know.

Photographs may not be copied or distributed in any form without previous written consent.

Our glassware does not represent a safety risk. However, buyers should be aware that glass is fragile. Breakages can occur and broken glass is a significant injury hazard. Buyers are advised to take caution upon initial opening of the product package.

In the unlikely event there is a breakage in transit, please contact us within 12hrs of receipt of goods and include photographs (packaging & glass) and detailed description of the issue.

We do not accept liability for items damaged/broken by wear & tear, accident or misuse.

Any use of the words ‘Fully Toughened’ refers only to the manufacturing process in which a glass is designed to break into multiple blunt pieces rather than shards.

All our glassware is crafted in clear transparent glass whilst the engraving has a smooth translucent frosted appearance.  

Our glassware may reveal slight irregularities, possibly in the form of air bubbles, pontil and/or hand tooling marks, glass and/or colour pattern irregularities, or even a slight asymmetrical form. These irregularities do not imply a defect of the product.
Please note: Our full range of glassware including all of our whisky and gin gift sets are supplied empty.