At Just The Ticket, we carefully create bespoke designs with the same attention and care we give to every piece.

All custom artwork created by Just The Ticket remains the property of Just The Ticket Engraved Glass Design, unless we are reproducing artwork you have provided and own the rights to.

Custom designs may not be used, copied, or reproduced without our express written permission.

Unless otherwise agreed in writing, we reserve the right to use bespoke designs we create on our own stock products and in promotional materials.

If you'd prefer your bespoke piece to remain private, simply let us know.

Bespoke image design is available via custom order only and is quoted individually, based on the complexity of the design.

As a general guide, artwork preparation typically costs between £10–£30 per image.

We are unable to reproduce designs, logos, or text that are subject to copyright or trademark protections unless you have the right to use them.

By submitting custom design requests, you confirm that you hold the necessary rights.

Please note: We are not responsible for researching copyright ownership.

Any changes to bespoke or personalised orders must be requested within one hour of placing your order to avoid delays.

We occasionally share bespoke and personalised pieces on our social media platforms.

If you would prefer us not to share your design, just let us know — we’re happy to respect your wishes.

Because each bespoke, made-to-order, and personalised item is individually crafted, we are unable to accept returns or offer refunds on these items unless:

All of our custom designs are carefully prepared, and we provide digital artwork proofs for approval where applicable.

Please check your proof carefully — once approved, production will proceed based on the confirmed details.

If you have any concerns upon receiving your order, please contact us within 48 hours of delivery, and we’ll be happy to review and assist.

Delivery timescales are provided as estimates.

While we always make every effort to dispatch orders promptly, we cannot guarantee delivery dates, as delays may occur due to courier issues or unforeseen circumstances outside our control.

Your order is considered complete once it has been delivered to the address provided at checkout.

If no one is available to receive the delivery, the courier will leave a card with instructions for redelivery or collection.

If a parcel is undelivered after three attempted deliveries, or if it is returned to us as undeliverable, we reserve the right to treat the order as cancelled. In such cases, additional postage fees may apply for resending the item.

For full details, please visit our [Delivery Information Page] (link).

If you have any questions about your delivery, feel free to contact us — we’re always happy to help.

We want you to be completely happy with your order.
If you are not satisfied with your non-personalised item, you may request a return within 7 days of receipt.

To be eligible for a return, items must:

* Be unused, in their original condition and packaging.
* Include all original labels and proof of purchase.
Buyers are responsible for return postage costs.
If items are not returned in their original condition, a deduction may be made for any loss in value.
Please note:
* Personalised and bespoke items are not eligible for return or exchange unless damaged or incorrect based on the final approved design.
* Gift vouchers are non-refundable.
* Sale items purchased online are subject to the same returns policy as full-priced items.
* We do not offer exchanges — if you need a different item, please place a new order.

Use in Commercial Environments

Our glassware is carefully crafted for home and personal use.

Products are not tested or certified for commercial environments (such as bars, restaurants, or hotels).

Using our glassware in a commercial setting will void the returns policy, as these items have not undergone the rigorous testing required for commercial certification.

Faulty Items

If you believe your item is faulty, please contact us within 48 hours of delivery.

Items described as faulty after extended use cannot be considered for refund or replacement.

Items purchased through our Outlet Shop, sample sales, warehouse events, or in-person displays are sold as seen and are not eligible for return, refund, exchange, repair, or credit note.
Outlet, seconds, and display items are offered at a reduced price because they may carry minor imperfections.
By purchasing these items, you acknowledge and accept any visible flaws at the time of purchase.
Please note:
* Our standard returns policy does not apply to outlet, seconds, or display sales.
* Personalised and bespoke items remain non-returnable, as they are crafted to order.
If you have any questions about an item before purchasing, we’re always happy to help — just get in touch.

We are unable to ship fragile glassware outside of mainland UK due to the risks of damage and customs restrictions.
However, you are welcome to arrange for a courier of your choice to collect your order directly from our studio in Fife.
Please note:
* By choosing to use your own courier, you accept full responsibility for the shipment once it leaves our studio.
* This means that if the shipment is lost, damaged, or delayed in transit, we are unable to offer refunds, replacements, or accept returns.
* All arrangements for collection must be made by you (the buyer). We are unable to book couriers or arrange returns on your behalf.
* Duties, taxes, customs fees, and compliance with import regulations are the sole responsibility of the buyer.
* Once your order is ready, we will notify you to arrange collection.
Collections are available Monday to Friday (excluding bank holidays), between 9:30am–1:00pm or 2:00pm–5:00pm.

Important:
Every country has different customs requirements, delivery restrictions, and tax regulations.
Please ensure you check the relevant country’s rules and any prohibited or restricted items list before arranging your collection.
We are unable to process or release any orders until you have confirmed your acceptance of these terms.

Each glass we engrave is carefully sandblasted and hand-finished, making every piece unique.
As a result, there may be slight variations in engraving detail compared to website photographs or descriptions — part of what makes each item special.
We make every effort to ensure our product descriptions and images are as accurate as possible.
However, occasional typographical errors or omissions may occur. These are not intended to mislead, and we appreciate your understanding.
(If you do happen to spot an error, please do let us know — we’re always grateful.)
Please note:
* Some items shown are for illustrative purposes only and may not always be available for purchase.
* Any logos, trademarks, or artwork visible on our website are intended to showcase the engraving effect and do not imply endorsement or ownership unless specifically stated.
* Just The Ticket accepts no liability for disputes arising from unauthorised use of artwork, logos, or trademarks provided by customers for bespoke designs.
Photographs and images on this website remain the property of Just The Ticket and may not be copied, reproduced, or distributed without prior written permission.
We occasionally feature bespoke and personalised glasses on our social media platforms.
If you would prefer not to have your design shared, just let us know — we’re always happy to respect your wishes.

Our glassware is carefully crafted and inspected before dispatch.
While it does not pose a safety risk under normal use, we remind customers that glass is naturally fragile.
Please take care when unpacking your order, and handle with caution.
In the unlikely event that your order arrives damaged, please contact us within 24 hours of delivery.
We kindly ask that you provide photographs of the glass and the packaging, along with a brief description of the issue, so that we can assist you.
Please note:
* We cannot accept liability for damage caused by wear and tear, accidental breakage, or misuse after delivery.
* References to ‘Fully Toughened’ glass relate solely to the manufacturing process, where the glass is designed to break into small, blunt pieces rather than sharp shards if fractured.

All of our glassware and decanters are supplied empty.

Any liquids or contents shown in photographs are for illustrative purposes only and are not included with your purchase.

Our focus is on crafting beautiful, personalised glassware for you to fill and enjoy as you choose.

These Terms & Conditions, and any transactions made with Just The Ticket, are governed by the laws of Scotland and subject to the exclusive jurisdiction of the Scottish courts.