Product photographs and descriptions are provided to represent our glassware and engraving as accurately as possible.

Each piece is individually sandblast engraved and finished by hand. Minor variations may therefore occur between the engraving shown in website photographs and the finished piece. Natural variations in the underlying glassware may also occur.

We take reasonable care to ensure that product information, dimensions, descriptions and photographs are accurate. If an error is identified that materially affects an order, we will contact you where appropriate before proceeding.

Please note:

• Product photographs are illustrative of the design and engraving. Individual pieces may vary slightly.
  
• Items or props shown alongside the principal product may be for presentation purposes only and are not included unless stated in the product description.
  
• Logos, trademarks and other third party artwork shown in examples of commissioned work are displayed to demonstrate previous engraving work and do not imply ownership of, or endorsement by, the respective rights holder.
  

Photographs and original images created by Engraved Glass Design remain the property of Engraved Glass Design and may not be copied, reproduced or distributed without prior written permission.

Each piece is individually prepared and sandblast engraved by hand. The engraving is positioned and applied manually using a stencil prepared specifically for the design and selected glassware.

Minor variations may occur in position, alignment, depth, line weight and fine detail. These are natural characteristics of the engraving process and may be particularly apparent in very fine lines, small lettering, closely spaced elements or intricate artwork.

At very small scales, fine openings, counters and other small details may become reduced, softened or less distinct during stencil preparation and engraving. Where appropriate, artwork is adapted during artwork development to achieve the clearest practical result at the required engraving size.

Where more than one piece is engraved with the same design, minor differences may occur between individual pieces.

Minor variations which are not readily apparent under normal viewing conditions and do not materially affect the appearance, legibility or intended character of the finished piece are not considered faults.

Engraved Glass Design may accept customer supplied glassware or other items for engraving, subject to assessment of their suitability for the proposed work.

Assessment confirms that an item appears technically suitable for the intended engraving process based upon the characteristics reasonably apparent at the time of assessment. Glass and other materials may contain variations, imperfections, stresses, weaknesses or physical characteristics that are not visible or readily apparent during initial assessment and which may only become evident during closer inspection, artwork development, preparation or engraving.

Where previously unidentified characteristics of a supplied item affect the available engraving area, artwork placement, technical suitability or proposed method of engraving, the commission may need to be reassessed before work continues.

Assessment of apparent suitability cannot guarantee that an item will remain free from breakage, cracking, chipping or other unforeseen material failure during preparation, handling or engraving.

Customer supplied items should be adequately packaged for delivery to Engraved Glass Design. Customers are responsible for providing accurate information about the item and should advise us before commissioning if an item is particularly valuable, unique, sentimental, discontinued or difficult to replace. We may decline to work on an item where we consider the technical, financial or replacement risk unsuitable for the proposed commission.

Where matching pieces are important, customers may be advised to provide a spare where reasonably possible.

Engraved Glass Design will exercise reasonable care and skill when assessing, preparing, handling and engraving customer supplied items. Responsibility for loss or damage will be determined according to the circumstances and applicable law.

If an item is assessed and the customer subsequently chooses not to proceed with the commission, arrangements and costs for collection or return delivery will be the customer's responsibility unless otherwise agreed.

All glassware, decanters and bottles are supplied empty unless expressly stated otherwise in the individual product description.

Any liquids, food, decorative contents or other consumable products shown in photographs are for illustrative purposes only and are not included with your purchase.

Hand Ground Stoppers and Seating Depth

Many of our decanters feature stoppers that are individually fitted to each bottle. Variations in seating depth, angle and snugness are normal characteristics of hand finished glassware. Some stoppers may sit flush while others sit slightly higher, depending on the individual grind of both the neck and stopper.

These natural variations in fit and appearance are characteristic of this type of glassware and are not normally considered manufacturing faults.

Apothecary Style Bottles

The stoppers supplied with our Apothecary decanters have a wood effect finish and are not made from solid wood. This is part of the product design and is not a materials defect.

Please check your decanter carefully when it arrives. If you believe it has arrived damaged, has a manufacturing fault or has been incorrectly supplied, please contact us as soon as reasonably possible so that we can review the issue.

Our satin lined presentation boxes are offered exclusively as presentation upgrades for compatible Engraved Glass Design glassware and are not available for purchase as standalone products.

A presentation box must be ordered together with the compatible glassware identified on the relevant product page. Orders placed for a presentation box without the corresponding glassware may be cancelled and refunded.

If you are unsure whether a presentation box is suitable for your chosen glassware, please contact us before ordering.

Our glassware is inspected before dispatch. Glass is naturally fragile and should be handled with appropriate care during unpacking, use, cleaning and storage.

If an item arrives broken or damaged, please take care when handling the packaging and any broken glass. Details of how to report damage are provided under Faulty, Damaged or Incorrect Items.

Please note:

• Glassware may break or chip if dropped, knocked or subjected to impact or sudden changes in temperature.
  
• Chipped, cracked or otherwise damaged glassware should not be used.
  
• Where a product is described as Fully Toughened, this refers to the manufacturing process and characteristics of the glass. If fractured, fully toughened glass is designed to break into small pieces rather than larger sharp shards.

Unless expressly identified otherwise, our glassware is supplied for domestic, presentation and personal use and has not been tested or certified for intensive commercial hospitality use.

Customers intending to use glassware in bars, restaurants, hotels or other commercial environments should contact us before ordering so that suitability can be considered.

Engraved Glass Design cannot accept responsibility for wear, damage or breakage resulting from use for which the glassware was not designed or supplied.