When Small Details Make a Big Difference

At Just The Ticket , every piece we engrave is personal — not just because it's hand-engraved, but because it carries meaning for the person who commissioned it.

Recently, we had an order come through for a Lambretta pint glass — a classic for scooter enthusiasts — offering two design options: A Way of Life or Aged to Perfection.
But there was one problem: the listing only showed one photo.

The customer chose their preferred wording, but with no image showing both options, there was a risk of misunderstanding. Rather than assume, we paused.
We reached out to double-check: Which wording would they like engraved?

Why does this matter?

Because in the world of bespoke craftsmanship, small details aren't small — they're everything.

Taking the time to check meant no disappointment when the parcel arrived. It meant the customer would get a piece that matched their intention exactly — not almost, not approximately. 
It’s a reminder that true craft isn’t just about beautiful objects — it’s about care, communication, and getting it right.

No databases, no mass production — just one order at a time, finished properly.

Every glass we engrave has a story behind it — and sometimes, a quick pause makes all the difference.